About Us

Pro Helper Home Service

Pro Helper Home Service is a customer-focused platform designed to meet the home maintenance and improvement needs of modern households. We connect end users with skilled handymen for a comprehensive range of services, including electrical work, plumbing, air conditioning maintenance, moving, cleaning, gardening, and ready-made furniture installation. Our mission is to offer straightforward, trustworthy service solutions that make home care easy and accessible.

Founded with a vision to modernize the home service industry, we blend quality, efficiency, and customer care in every interaction. Currently serving the advanced regions of Klang Valley, Johor, and Penang, we’re focused on expanding our footprint across Malaysia within the next three years. As a new company, we’re deeply committed to building a foundation of reliability, transparency, and service excellence that meets the high standards of our customers.

Pro Helper Home Service provides a one-stop seamless servicing experience that goes beyond traditional maintenance support. For instance, if a client is moving, we can handle everything from dismantling the air conditioning unit and arranging furniture transport to cleaning the old space and even facilitating key handover to the client. This integrated approach helps our clients save time, effort, and money, ensuring a smooth transition for every move.

Our user-friendly online platform allows clients to browse and book services with just a few steps. Once a service is requested, we promptly forward the work order to qualified technicians, who then schedule an appointment directly with the client—making the process fast, simple, and reliable. At Pro Helper, we’re not just meeting needs; we’re elevating the standards of home care, one service at a time.

Vision

To become the preferred, customer-first provider for home maintenance and improvement services, setting a new standard of quality and convenience in home care. We envision a world where trusted home service solutions are accessible to everyone, ensuring comfort, safety, and peace of mind in every household we serve.

Mission

At Pro Helper Home Service, our mission is to deliver seamless, high-quality home services that prioritize customer convenience and satisfaction. We strive to be a reliable partner for every maintenance need, from quick fixes to long-term upkeep, ensuring that each task is completed with expertise and care. Our goal is to simplify life by providing a trusted solution that brings professional, efficient, and personalized services directly to our clients’ homes and workplaces.

Core Values

Quality & Excellence

We believe in doing things right the first time, with a focus on quality that ensures our clients experience the best outcomes in every service. Our team members are trained professionals who bring precision and care to each task.

Reliability & Trust

Building trust is at the heart of our work. We’re dedicated to transparency, honesty, and consistency, providing dependable services clients can rely on time after time.

Customer-Centricity

Every client has unique needs, and we’re committed to adapting our services to meet them. By listening to feedback and going the extra mile, we create experiences that prioritize satisfaction.

Innovation & Improvement

We embrace modern technology and evolving best practices to enhance our services. As a company, we’re always seeking new ways to improve efficiency, quality, and accessibility.

Professionalism & Integrity

Our team operates with integrity and professionalism, fostering a respectful, positive, and ethical work environment that extends to every client interaction.